FAQ

Bags (which may be searched on admission), plastic bottles (up to max. 0.5 litres), cushions and blankets, any items from the Grafenegg Shop.

Glass bottles, glasses, chairs, professional photographic or video equipment, audio recording devices, selfie sticks, laser pointers, laptops, tablets, suitcases, trolleys, bulky items of any kind, knives or any items that meet the criteria of the Austrian Weapons Act (Waffengesetz).

Admission begins thirty minutes before the start of the performance. Please note that this can also can differ due to weather conditions.

For indoor concerts, there’s a free cloakroom in the Auditorium.

No.

Only accredited photographers are permitted to take photographs or to film during the performance. Photography is allowed before and after the concert.

Photographs for everyday use are allowed – we would be pleased if you tagged us on social media. Photographs that exceed the everyday use (f.e. wedding photos) are allowed, but need to be pre-announced under events@grafenegg.com, as there can be events taking place simultaneously.

Lost property is collected in the Grafenegg box office, and enquiries about lost items can be made during the opening hours (Wednesday to Sunday from 11am to 5pm, more information: tickets@grafenegg.com).

The whole castle grounds are available to visitors, except on days when there are concerts on the Wolkenturm open-air stage. On these days the area is only accessible during a period starting one hour before the start of the Prélude or three hours before the start of the concert and exclusively with a valid concert ticket.

Seat maps available for download refer to standard categorisation of our own events.

Please note that the categorisation could differ with third party events or special events of our own.

The used categorisation can be seen in the webshop at the particular concert.

Once bought, tickets can only be returned on commission. When the sale is completed, the ticket price is transferred back to you minus 15% commission after the concert.

The box office will be pleased to issue you with replacements.

Subscriptions with regular seats can only be extended or rebooked in the box office.

There are reductions for members of the Friends of Grafenegg, for Pluspunkt cardholders, for concerts with Tonkunstler Orchestra involvement and for people under the age of 26 – these can be claimed online. Reductions with a disability pass or Kulturpass can only be claimed in the box office on presentation of a valid pass.

From the age of three children are allowed and need a ticket (reduced by 50%). We recommend lawn seating tickets.

The Grafenegg box office will be happy to exchange the tickets on payment of the full price.

For open-air events at the Wolkenturm, please note that only categories 1 to 6 have a bad-weather seat in the Auditorium. Tickets in categories 7 and 8 (lawn places) entitle you to entry to the video broadcast in the Riding School. Alternatively, if less than half of the concert has been performed or if it has been cancelled before the interval, refunds may be claimed for tickets in categories 7 and 8.

The tickets can be sent by post, placed for pick-up in the Vienna or Grafenegg box offices or provided as e-tickets or mobile tickets.

Postage is free for members of the Friends of Grafenegg. Regular postage is € 3; signed-for delivery is € 6 The cost may be higher for addresses outside Austria.

In the period immediately after ticket sales start, postage may take longer. During normal operations e-tickets and the invoice are sent within ten minutes, and tickets sent by post should reach you within a week. Please contact the box office if your tickets take significantly longer to arrive.

An e-ticket is a ticket sent electronically as an email attachment. This can either be printed out or presented on a mobile device on entry.

A mobile ticket is an electronically issued ticket that has to be uploaded into a wallet app. This can only be presented on a mobile device on entry.

The event box office is in the foyer of the Auditorium indoor concert hall and is open from one hour before the start of the event either until the start of the main concert or until the end of the interval.

The Prelude concert is an introductory event designed to complement the main concert, and takes place every Saturday and Sunday in summer for Grafenegg’s own events. A ticket is required to attend the evening concert, please note that the number is limited.

There’s a pre-concert talk in the Riding School before each of Grafenegg’s own concerts during Season Sounds and the Grafenegg Festival. Admission is free with a ticket for the evening concert. You don’t need a separate numbered ticket.

Our Late Night Sessions offer music for night owls in a relaxed atmosphere after selected evening concerts in the Riding School. A ticket is required to attend the evening concert.

Grafenegg Restaurant and the Picnic Pavilion are right next to the Wiener Tor main entrance. Precise opening hours can be found here.

The Wine Lounge «Im Alten Stierstall» can be found on the way from the main entrance to the Castle. Precise opening hours can be found at grafenegg-weinlounge.at.
 

The Grafenegg Hotel and the Grafenegg Cottages are in the Castle Grounds and can be contacted by email grafenegg@moerwald.at.

Everyone’s welcome in Grafenegg however they feel most comfortable – from elegant evening dress to jeans. In summer, most gentlemen come in a summer suit without a tie and ladies wear a summer dress with a warm cardigan for the evening. When the weather is unpredictable, it’s advisable to bring rainproof and practical clothes. In winter, the selection ranges from elegant regional costume to dress trousers or jeans with shirt or blouse.

The lawn places are available at all of Grafenegg’s own events at the Wolkenturm. They are to the right, left and rear of the Castle and Park stalls. You can choose whichever place you prefer and admission is 30 minutes before the start of the concert. You’re not allowed to bring your own seat; visitors sit on blankets and may bring their own flat cushions. If the concert is relocated to the concert hall because of bad weather, lawn place ticket-holders are entitled only to the live video broadcast in the Reitschulel. Alternatively, if less than 50% of the concert has been performed or if it has been cancelled before the interval, the ticket price can be refunded. Please note that smoking is forbidded and you are not allowed to take a seat on a free chair.

You’re welcome to bring your own blankets or you can buy one at the event box office.

This is permitted, but we ask you to be considerate of other concertgoers and to make no noise.

You may bring bags (which may be searched on admission), plastic bottles, cushions and blankets, any items from the Grafenegg Shop, food and drink.

You’re not allowed to bring seats, professional photographic or video equipment, audio recording devices, selfie sticks, laser pointers, laptops, tablets, suitcases, trolleys, bulky items of any kind, knives or any items that meet the criteria of the Austrian Weapons Law (Waffengesetz).
 

Castle and its Grounds can be visited as part of a group tour. 
 

You can also visit the Castle from the Midsummer Night's Gala to the last Festival concert on Saturdays and Sundays.

In the Austrian state of Lower Austria it is not permitted to set up or park camper vans, motor homes or mobile homes on open ground outside of authorised campsites. Tents are included in this prohibition. Local campsites include Schloss Haindorf and ÖAMTC Donau Camping Krems.

The weather decision is made approximately three hours before the evening concert. It’s announced in a recorded message on our phone line, on our website and in the weather text message sent to the mobile phone number (only Austrian numbers) you’ve provided.

There is a bad-weather variant for all of Grafenegg’s own events (Prélude and evening concert). Tickets in categories 1-6 for the evening concert automatically have an assigned seat printed on them. Tickets in categories 7 and 8 entitle the holder to visit the video broadcast in the Riding School or to receive a refund (provided the concert was cancelled less than half way through or before the interval). To receive the refund, you must fill in the bad-weather form and return the tickets in person, by post or emailed as a scan. Please note that because the Auditorium and Wolkenturm are different sizes, there may be changes of category and seating position, and that adjacent seats at the Wolkenturm may be separated in the Auditorium. If there are still tickets available, holders of category 7 and 8 tickets may pay the difference for tickets in a better category.

Eating and drinking are allowed in the lawn places but not in the seats.